Privacy Policy

 

At 60I Mediation, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your information, and your rights in relation to it.

 

When we refer to “we”, “us”, or “our”, we mean 60I Mediation.

 

What Personal Information We Collect

 

We collect personal information that is reasonably necessary to provide our services, including family dispute resolution, mediation, and related communication.

 

Personal information we may collect includes:

  • Name, address, email, and phone number

  • Date of birth and basic demographic details

  • Information provided during intake or mediation sessions

  • Feedback, survey responses, or communication records

  • Any other information you choose to provide that is relevant to the mediation process

 

We do not collect more information than necessary to deliver our services effectively and safely.

 

When and How We Collect Your Information

 

We may collect your personal information when:

  • You contact us via our website, phone, or email

  • You book or participate in a mediation or intake session

  • You complete forms, surveys, or provide feedback

  • You interact with us online (for example, through cookies or analytics tools)

 

We may also receive limited information from third parties such as legal representatives or referrers, but only with your consent or where permitted by law.

 

Sensitive Information

 

As part of our work, we may collect sensitive information such as details about family relationships, health, or safety (for example, in cases involving family violence).

 

We only collect and use this information when it is:

  • Necessary for the delivery of our mediation services,

  • With your consent, or

  • Required or authorised by law.

 

How We Use Your Information

 

We use your personal information to:

  • Provide and manage mediation and family dispute resolution services

  • Communicate with you and respond to your enquiries

  • Improve our services through feedback and evaluation

  • Comply with legal and professional obligations

 

We may contact you via email or phone to provide information, confirm appointments, or request feedback. You can opt out of non-essential communications at any time.

 

How We Keep Your Information Safe

 

We store information in both electronic and hard copy form and take reasonable steps to protect it from misuse, loss, or unauthorised access.

 

When information is no longer required, and subject to legal obligations, we take reasonable steps to securely destroy or de-identify it.

 

Client files and records are generally kept for a minimum of seven (7) years, in line with professional standards.

 

Website and Cookies

 

When you visit our website, we may collect general usage data such as your IP address, device type, and pages visited.

 

This helps us understand how visitors use our site and improve functionality.

 

We may use cookies and analytics tools (such as Google Analytics) for this purpose. Cookies do not store personal information and can be disabled in your browser settings, though some website functions may be limited as a result.

 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and recommend you review their policies directly.

 

Disclosure of Personal Information

 

We do not share your personal information unless:

  • You have given consent;

  • It is required for the provision of our services (e.g. with your legal representative or a referring professional); or

  • We are required or authorised by law to do so.

 

We do not sell or trade personal information under any circumstances.

 

Accessing and Correcting Your Information

 

You may request access to, or correction of, your personal information at any time.

We will respond to such requests promptly, subject to any legal or professional restrictions.

 

Requests can be made by contacting us directly via the details below.

 

Your Rights and Contacting Us

We take reasonable steps to ensure the personal information we hold is accurate and up to date.


If you believe your information is incorrect, or you have any concerns or complaints about how we have handled your data, please contact us and we will respond as soon as possible.

 

Contact:
📧 info@60imediation.com.au
🌐 www.60imediation.com.au

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

Policy Updates

 

This policy may be updated from time to time and will always be available on our website. We encourage you to review it periodically to stay informed about how we protect your privacy.